Avlira Terms of Service

Effective date: November 4, 2026

These Terms of Service ("Terms") govern your use of the Avlira back office (the "Service"), a software-as-a-service product for US real-estate brokerages operated by Avlira ("Avlira," "we," "us"). The Service is available at https://avlira.ai, and the application runs at app.avlira.ai and at each brokerage's own address, <brokerage>.avlira.ai.

By creating an account, clicking "accept," or using the Service, you agree to these Terms. If you are accepting on behalf of a brokerage, you represent that you have authority to bind that brokerage, and "you" means that brokerage.

Questions: hello@avlira.ai

What Avlira Is

Avlira is back-office software for real-estate brokerages. It helps you manage agents, deals, commission calculations, dues collection, payouts, and related records, and it lets your AI assistants connect to that data.

Avlira is a software tool. It is not a brokerage, a law firm, an accountant, a tax preparer, a bank, or a payment processor. It does not supervise real-estate transactions, and it does not decide how your business is run.

Accounts

You need an account to use the Service. You must give accurate information, keep your login credentials secure, and tell us promptly about any unauthorized use. You are responsible for what happens under your account and for the users you invite.

Each workspace is private to one brokerage. Owners and admins control who on their team has access.

Plans and Pricing

Free plan. Free forever, for up to 10 active agents. It includes the core back-office features we make available on that plan.

Pro plan. $99 per month, including 20 agents. Above 20 agents, you pay $4 per additional agent per month. Once you are above 100 agents, additional agents are billed at $3 per agent per month.

Term. Pro is month to month. You may also prepay for a year; yearly prepay is offered at checkout, and prepaid terms are non-refundable except where required by law.

Agent counts. "Agent" means an active agent seat in your workspace. If you add agents mid-cycle, we may prorate or bill the difference on your next invoice, as described at checkout or in the app.

Changes. We may change prices on renewal or with notice under Section 15. Taxes are your responsibility, and you will pay them except for taxes on our income.

Non-payment. If an invoice is overdue, we may suspend paid features after notice, and may suspend or close the account if it stays unpaid.

Payments, Dues, and Payouts

Avlira offers optional payment features, such as collecting agent dues by ACH or card and paying commissions out to agents. These features run through a third-party payment processor, and your use of them is also subject to that processor's terms. You authorize us to pass your instructions and data to that processor.

Avlira never holds client funds and is not a money transmitter. Money moves between your accounts, your agents' accounts, and the processor. We do not take custody of funds at any point.

You are responsible for the accuracy of payment instructions, for chargebacks, refunds, and disputes, for your own compliance with card-network and ACH rules, and for any fees the processor charges.

Commissions, Deals, and Approvals

Commission calculations in Avlira are tools to help you. Your brokerage is responsible for reviewing and approving every deal, every commission calculation, and every payout before money moves. Nothing in the Service authorizes a payment on its own; a person at your brokerage must approve it.

Plan documents, splits, caps, and fee rules are yours to configure, verify, and keep current. If a configuration is wrong, the output will be wrong.

1099 Filing and Taxes

Avlira provides calculations and data exports only. 1099 filing is done by you or by a third-party e-file service you choose. We do not file with the IRS on your behalf and we do not provide tax advice. You are responsible for the accuracy and timeliness of any filing, and for confirming that your exports meet current IRS requirements.

AI Features

You and your agents can connect AI assistants — including third-party assistants such as ChatGPT and Claude — to your Avlira workspace, so those assistants can read and act on your brokerage's data.

AI output can be wrong. Assistants can misread data, misstate numbers, or invent details. Treat every AI output as a draft that a person must check. Do not rely on AI output for legal, tax, financial, or compliance decisions without human review.

Your use of a third-party assistant is governed by that provider's terms, not ours. You are responsible for what you and your agents send to it, and for the permissions you grant it. You control which assistants are connected and can disconnect them at any time.

Your Data

You own your data. You keep all rights to the content you put into the Service, including agent records, deals, documents, and commission data. You give us only the limited rights needed to host, process, and display it so we can run the Service for you.

Export any time. You can export your data whenever you want, in the formats the app provides. We will not hold your data hostage.

Deletion. If your account closes, we delete your data within 30 days, except (a) backups, which roll off within 30 more days, and (b) records we must keep by law.

Security. We use reasonable technical and organizational measures to protect your data. No system is perfectly secure, and we cannot guarantee against every threat. More detail is in our Privacy Policy.

Acceptable Use

You agree not to:

• use the Service for anything unlawful, or to help someone else do something unlawful;
• send spam, or send messages that are deceptive or harassing;
• reverse engineer, decompile, scrape, or copy the Service, or try to derive its source code;
• attempt to access another brokerage's workspace or data, or probe, scan, or test our security without written permission;
• send texts, emails, or other messages through the Service to people who have not consented to receive them;
• use the Service in a way that degrades it for others, or that evades usage limits or billing.

TCPA and messaging compliance. When you send texts or emails using the Service, you are the sender. You are responsible for compliance with the Telephone Consumer Protection Act, state and federal telemarketing and consent laws, and carrier rules — including obtaining valid consent, honoring opt-outs, and keeping records. We provide the tool; the consent and the compliance are yours.

Suspension and Termination

We may suspend or terminate your access if you materially breach these Terms, abuse the Service, or fail to pay. Where practical, we will give notice and a chance to fix the problem first; for serious abuse or a security risk, we may act immediately.

You may cancel at any time from the app. Cancellation stops future billing; it does not refund fees already paid, except where required by law. Sections that by their nature should survive termination — including Sections 8, 11, 12, 13, 14, 15, and 16 — survive.

Availability

Uptime is best effort. We work to keep the Service running, but we do not promise uninterrupted or error-free operation. We offer no service-level agreement, and specifically no SLA on the free plan. We may change, deprecate, or limit features, and we may perform maintenance, with reasonable notice for material changes.

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT CALCULATIONS, AI OUTPUT, OR EXPORTS WILL BE ACCURATE OR COMPLETE, OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST COMMISSIONS, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF WE WERE ADVISED OF THE POSSIBILITY.

Our total liability for all claims relating to the Service is limited to the fees you paid us in the 12 months before the claim arose — or $100 if you are on the free plan. This cap applies regardless of the theory of liability. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

Indemnity

You will defend and indemnify Avlira against claims, damages, and costs (including reasonable attorneys' fees) arising out of: your data; your use of the Service; messages you send; your real-estate transactions, deals, commissions, payouts, and filings; your breach of these Terms; and your violation of law or of a third party's rights — including TCPA claims relating to messages you sent through the Service.

Changes to These Terms

We may update these Terms. For material changes, we will give you at least 30 days' notice by email or in-app notice before the change takes effect. If you do not agree, stop using the Service before the effective date and cancel your account. Continuing to use the Service after the effective date means you accept the updated Terms.

Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. The exclusive venue for any dispute is the state or federal courts located in Hillsborough County, Florida, and both parties consent to that venue. Nothing here prevents either of us from seeking injunctive relief to protect our rights.

General

These Terms, together with the Privacy Policy and any order form or plan details you accept, are the entire agreement between us on this subject. If a provision is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets. Notices to you go to the email on your account; notices to us go to hello@avlira.ai.

Contact: hello@avlira.ai — https://avlira.ai